Factor4 and Clover: who we are

What we build

Three products, all on one balance ledger so a customer never has to care which one they are holding:

• Physical gift cards — custom-designed, printed, and activated and redeemed natively on your Clover devices. Free design, 50-card minimum.
• E-gift cards — a branded storefront you link from your website, Google profile or Instagram, delivered by email in seconds and redeemed at your register. See e-gift cards for Clover.
• Loyalty — points and rewards on the same platform and the same reporting as gift. See our Clover loyalty program.

Our apps are published in the Clover App Market, which is what makes the register flow native rather than a workaround: staff activate a card and take a gift card tender on the same screen they already use. You can view the listings here — Factor4 Gift Card & Loyalty on the Clover App Market and our second Clover App Market listing.

Who we serve

More than 500+ merchants, from single-chair salons to multi-location restaurant groups and franchise systems. The mix skews toward businesses where a gift card is genuinely part of the product — restaurants, salons and spas, breweries and wineries, golf courses, boutiques, coffee shops and liquor stores. Each of those has its own quirks, which is why we wrote them up on our industry pages. Operators running several sites should start with multi-location gift cards.

Why a dedicated gift card company

Gift cards look simple until December. Then a card won't read at 7pm on a Sunday, a customer insists a balance was never spent, a franchise location needs to redeem a card sold across town, and someone in accounting wants an outstanding-balance number for year-end. A gift card program is a small ledger with real money and real obligations attached — which is why we think it deserves a company whose only job is running it well, with people who answer the phone and reporting your bookkeeper can use. That focus is also why we can migrate existing balances from another provider without customers losing value, and why design is included rather than billed as an extra. See liability and reporting or how we compare if you want the detail.

Support hours and how to reach us

Support is US-based and staffed seven days a week, because gift cards get used on weekends and holidays:

• Monday — 6:30 AM–8 PM Eastern
• Tuesday — 6:30 AM–8 PM Eastern
• Wednesday — 6:30 AM–8 PM Eastern
• Thursday — 6:30 AM–8 PM Eastern
• Friday — 6:30 AM–7 PM Eastern
• Saturday — 8:30 AM–2:30 PM Eastern
• Sunday — 10 AM–3 PM Eastern

• Phone — 484-471-3963
• sales@factor4gift.com — New quotes, pricing, and account questions
• support@factor4gift.com — Technical issues with your Clover apps or program
• artwork@factor4gift.com — Card design files, proofs, and reorders

Where we are

Factor4 — 620 Parkway Dr, Broomall, PA 19008. Our corporate site, covering the platform beyond Clover, is www.factor4gift.com.

Open our office in Google Maps